Photographer Website Design Review

The Project

Flamingo Agency provided design and development services. The team built a new website by customizing a WordPress design. They engaged CloudWave to host the platform and migrated email services to Office365.

Feedback Summary

Flamingo Agency delivered an aesthetically and operationally superior site that generates an increased amount of traffic and customer engagement. Their responsiveness and organization streamline the project. By accommodating the client’s schedule and requests, they support a successful partnership.
The client submitted this review online.

Background

Introduce your business and what you do there.

I’m a headshot and portrait photographer. I primarily work with people in business who have a website or social media presence and want a photo that will set them apart from others.

Opportunity / Challenge

What challenge were you trying to address with Flamingo Agency?

I had two different websites that I linked and managed myself. It was a messy situation, and I knew that it wasn’t right. However, I didn’t have the time to fix my problems. I needed someone to manage the website and format it to be SEO-friendly.

Solution

What was the scope of their involvement?

Flamingo unified my two sites and identified a couple of other problems, namely load time. Their team resolved that problem, speeding up the load time to create a more satisfying experience for people. Now, CloudWave hosts my website. They also recommended that I switch email services from Bluehost to Office365 for business.

I wanted to include content from my other sites, and Flamingo rearranged it. I didn’t want them to write code for the website because I needed a platform that I could maintain. Their team then used a WordPress design that I approved for its versatility. Right now, we’re putting more content on the site. For example, I’m writing copy for my gallery page.

What is the team composition?

I directly communicate with Chris (Founder).

How did you come to work with Flamingo Agency?

I talked with three different website designers who I found on Google. I know that website designers can live anywhere, but I ultimately wanted to work with someone in my area because it would require less explanation. Chris was forthcoming and friendly. He also had a lot of ideas, and I appreciated how he came across.

How much have you invested with them?

This is a $5,000 project. Their team’s reasonable.

What is the status of this engagement?

We started the project in August, and the bulk of the project wrapped up in September 2020. Now, they’re fine-tuning the website.

Results & Feedback

What evidence can you share that demonstrates the impact of the engagement?

Their team’s always able to complete my requests. Contacts through the website have gone up. Google shows that people are coming to my website and my inbox shows that too. Also, every contact form now comes to me as expected because of the new email process. The website looks good, functions well, and is easy for me to maintain. I’m really pleased with the template.

How did Flamingo Agency perform from a project management standpoint?

It’s easy to get a hold of Chris. If he doesn’t pick up the phone, he calls me right back. He always reiterates our discussions in an email to keep the project organized. That lets me know that he heard what I said and that he’ll act on it.  Their team doesn’t put pressure on me, which I appreciate. They want to get the project done the way I want it.

What did you find most impressive about them?

They’re a can-do type of team. I talked to other agencies that planned to set it up and then I would fill it in. I would’ve had to do way more than I had to do for Chris. Another agency wanted to start from scratch and didn’t want to work with WordPress. If I ask Chris for something, he makes it happen. They’re friendly and listen to what I have to say.

Are there any areas for improvement?

No, my experience has been exactly what I wanted and then some.

Do you have any advice for potential customers?

It would be helpful if you had examples of websites or features that you would like to have on your site. It would also be helpful if you had content ready for them. Don’t reinvent the wheel and try to figure it all out yourself.

Many many thanks to Chris Granat of Flamingo Agency in Chicago. What a professional website designer he has been for me, bringing to the table a clear understanding of what I needed to bring my slow, ineffective website up to par...and then some! Very good at perceiving my needs in the site while respecting my "voice" and I really appreciated his responsiveness to questions and comments. I will definitely refer others to Flamingo Agency for website design!

Owner, Karen Forsythe Photography